Last Updated: October 2026
You sign in to Answer3 Vault with Sign in with Apple or Google. When you sign in, we collect your email address and name (and your profile picture, if your Google account provides one) to create and secure your account. We use your email to send account and service messages; we do not use it for third-party marketing.
Answer3 Vault requires temporary access to your device's camera to scan equipment nameplates. Images captured are temporarily stored securely on Google Cloud Storage for the sole purpose of AI extraction. Once the AI extracts the relevant data (Brand, Model, Serial Number), the image is linked to your personal vault.
All extracted asset data is stored in Google Firestore. Data is strictly siloed; users can only access information tied to their own account. Answer3 Solutions does not sell, rent, or trade your personal or asset data. The only time we share it is when you send a service request (see section 6).
We utilize Google Cloud (Firebase, Firestore, Storage) and Google Generative AI (Gemini) to process and store your data. By using Answer3 Vault, you agree to the processing of your data through these secure enterprise infrastructure providers.
When you turn on location services, the app uses your device's location to anchor your equipment to your home (a home-base lock) and to attach service requests to the right property. AI scanning on Standard, PRO and service-pro accounts works at your home's location. If you turn location off, you can still add equipment by hand.
When you tap Send Request, we send your name, phone number, email, property address and the selected equipment's details (brand, model, serial number, age, specifications, parts and a nameplate photo) to the one service contractor you chose or are linked to, by email and text alert. Nothing is sent unless you send a request. Contractors are independent businesses and use this information to respond to your request.
If a service contractor invites you, their invite page asks for your email address and ZIP code. We use them to set up your account and connect you with that contractor.
You can delete your account in the app. This deletes your equipment records, your service request records and your profile.
Our guide pages ask "Did this answer your question?" If you answer, we receive your Yes or No, the page you were on and any comment you type. It's collected through our web host, Netlify, and isn't linked to your name or account. Please don't include personal details in comments.